ATM Design Upgrade for a top-10 bank

Together with a UX researcher, we studied the user experience of various ATMs (both local and foreign banks)

After collecting all the information, I made a first concept.

In collaboration with the design team and researchers and the project manager, we identified more than core 10 scenarios for working with an ATM and ranked them based on importance.

After completing work on the prototype, the researcher handed these scenarios over to me for design.

At this stage, my main goal was to create a design that would be accessible. I used bright colors, large fonts, and high contrast to make it convenient for a maximum number of users.

I created templates for all types of screens, which made it possible to quickly assemble new screens and maintain consistency.

The ATM design consists of more than 100 screens. The screens are structured according to scenarios for ease of use by all participants in the process.

The work took place in close cooperation with a researcher, a copywriter, and an illustration designer.

To check our design we used Rapid Iterative Testing and Evaluation (RITE). It's a usability testing method where you evaluate a solution to a usability problem multiple times rapidly and iteratively. The goal was to identify not just usability problems, but also to react quickly to identified issues and test new solutions.

For example, A large number of buttons on the screen was incomprehensible to the respondents. The biggest difficulties were caused by the buttons +1/-1 and +10/-10.